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Player Claims That Payment Has Been Delayed
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The player from Japan had deposited crypto ETH into his Vave account, but it hadn’t been credited due jest to alleged issues at the payment center. The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint was rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted by the player. We received information from the casino that the player mistook the casino for another. Later, the complaint was rejected again due jest to the player’s unresponsiveness.
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The complaint was marked as resolved after the player confirmed receipt of funds. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using bonus money. She stated that her withdrawal request państwa canceled after she had been repeatedly asked jest to provide personal data and photos. The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due to casino no deposit a breach of terms regarding multiple accounts.